An article examining SHL’s patient-centric approach to industrial designs was published in the May 2017 issue of OnDrugDelivery Magazine. The article, “Safeguarding User Needs: The Long-Term Legacy of SHL’s Patient-Centric Designs,” features an in-depth talk with SHL Director of Industrial Design, Jochen Ratjen.
In the article, Ratjen speaks about how SHL has capitalized on its near three decades of experience to design drug delivery devices focused on user needs. This includes the establishment of a “user process,” an initiative that will standardize the methods in which usability and human factors are understood throughout the company and incorporated throughout SHL’s design and development process. SHL has also built a comprehensive user study database, and invested in a brand-new Design Center featuring an interview studio dedicated to understanding patient needs.
Speaking on his personal journey, Ratjen shares some of his most heartfelt experiences interacting with patients during his career at SHL, and explains how these memorable interactions have helped him shape his understanding of patient-centricity.
SHL is a world-leading solution provider in the design, development and manufacturing of advanced drug delivery devices such as auto injectors and pen injectors. With locations in Taiwan, Sweden and the US, our experienced engineers and designers develop product enhancements and breakthrough drug delivery solutions for pharma and biotech clients globally. Significant investment in R&D has enhanced our broad pipeline of “next-generation” drug delivery systems. These innovative devices include a range of disposable and reusable injectors with fixed or variable dosing, enhanced precision and the ability to accommodate high viscosities.
With over 3,700 staff worldwide, our organization consists of several distinct group companies:
SHL Medical designs, develops and manufactures advanced drug delivery devices, as well as provides final assembly, labeling and packaging services for leading pharmaceutical and biotech companies across the globe
SHL Healthcare develops and manufactures equipment solutions for home, hospital and long term care use
SHL Technologies provides contract manufacturing and engineering services for the production of complex medtech and industrial products
For additional information visit www.shl.group